Help & Support
Contact us at - contact.sahupatrika@gmail.com
please feel free to contact us.
Frequently Asked Questions -
1. How do i login if i forgot my email, mobile number.?
If you forgot your registered email ID, and mobile number, please reach out to our support team at contact.sahupatrika@gmail.com. They will assist you in the retrieval process and help you regain access to your account. Having at least one of these details is essential for the login process.
2. Can I change the mobile number associated with my matrimony account?
Yes, you can change your alternate mobile number.
If you are using your account via app,
Go to the "Edit contact" section.
Select "Edit contact info" tab.
Follow the steps provided to edit your email ID, mobile number, or both.
3. I didn't receive the OTP for login. What should I do?
If you haven't received the OTP for login, please ensure your mobile number is entered correctly.
Also check if your mobile device has a stable network connection, your mobile number is active and capable of receiving SMS.
If the issue persists, reach out to our support team at "contact.sahupatrikal@gmail.com" for further assistance.
4. Can I log into my profile from multiple devices simultaneously?
No, you can't log into your profile from multiple devices simultaneously
5. Why is the message Invalid E-mail ID/mobile number or Incorrect Password being displayed when I try to login?
This message is displayed if the Email ID, mobile number, or password entered during login is incorrect.
Please recheck your credentials and ensure that the details are accurate.
6. I'm already logged in, but I get a message 'You must login prior to using the matrimonial services'. What should I do?
If you encounter this message despite being logged in, try refreshing the page or logging out and logging back in. You can clear your browser cache or app cache from your mobile settings, then attempt to access your account again.
If the issue persists, reach out to our support team at "contact.sahupatrika.com" for further assistance.
7. How can I register on sahupatrika.com?
All you need to do is, fill out the required information in the Registration Form as accurately as possible and click on the 'Submit' button.
8. How much do I have to pay to register on sahupatrika.com?
Registration on sahupatrika.com is always absolutely FREE.
9. What are the benefits of registering on sahupatrika.com?
You can avail the following services as a free Member:
- Add up to 7 Photos to your Profile.
- Add your Partner Preferences the kind of person you are looking for.
- Search and View Profiles without restrictions.
- use filter and other powerful tools.
- who match your Partner Preferences.
- Shortlist a Profile that you like.
- It is safe, easy and convenient.
10. How long does it take to register and create a Profile on sahupatrika.com?
Registration and Profile creation on sahupatrika.com can be completed in less than 10 minutes.
11. The form seems to be a bit lengthy. Do I need to fill it entirely?
We understand that it may become tedious for you to fill in a long form in one go. However, matrimonial decision are important decisions and hence one should convey detailed information about oneself to Interested Members. The more information you provide about yourself the more likely you are to be contacted by other Members of sahupatrika.com. So please do take the time and effort to complete your Profile.
12. While registering and creating a Profile, can I avoid providing information in the compulsory fields?
No. All the compulsory fields have to be filled in order to complete the registration.
13. Can I specify more than one phone number while registering with sahupatrika.com?
YES, you can provide two phone numbers as primary and secondary/alternate.
14. My Gotra, Mother tongue, Profession is not listed in the Onboarding form. What should I do?
You can submit your suggestions & feedback to us at contact.sahupatrika@gmail.com.
15. Are there any specific DOs and DON'Ts while creating a matchmaking Profile on sahupatrika.com?
Do not use your Profile to display your contact details. Do not make commercial use of it and do not include content that is vulgar, pornographic or racist. See our terms of use / service agreement for more details of what type of content is prohibited on our platform.
Be as detailed as possible while creating your Profile. After your Profile is activated, be sure to fill in the Partner Profile and also to upload a photograph. The more information you add, the more your chances of finding a partner.
16. Why should I set my Partner Preferences?
Setting your Partner Preferences tells us more about the kind of partner you are looking for and helps Shaadi.com suggest better matching Profiles for you. Also, your Preferences helps other Members decide whether you be interested if they were to contact you.
17. How do I Login and Logout from sahupatrika.com?
The Logout option is found at the top right corner of the sahupatrika.com on the app drawer.
18. What if my City, District or state is no listed on the app.?
Although we have carefully included all the major states with major sahu population. but in case if you couldn't find your Area please inform us at contact.sahupatrika@gmail.com and we will include the location as soon as possible.